Abandoned carts are created when site visitors add products to the cart, input their email address, and then for various reasons do not complete the checkout process. You can use this feature to potentially recover lost sales and improve overall sales performance.
To view abandoned carts:
In the side panel, click eCommerce, then click Store Management.
Click Manage orders, then click Abandoned Carts. The abandoned carts will be listed in a table with the following columns:
Cart ID
Date
Customer
Items. Quantity of each item
Total. Subtotal of individual item in cart
To see the details of a specific cart, click the desired cart. The following information will be available:
Cart ID number
When the cart was abandoned
Title of item(s)
SKU
Items. Quantity of each item
Total. Subtotal of individual item in cart
Subtotal of all items in cart
VAT or sales tax. This will only display if appropriate for your region.
Shipping
Total. Total cost, including VAT and Shipping.
Shipping information:
Customer name
Email
Shipping address
Shipping method